Keeping you safe

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Keeping you safe

Your Visit

NEWS

A few things you might like to know...

On this page:

- Our current Covid-safety measures
- Any questions?
- Risk assessment

Last updated: 17 August 2021

You can find opening hours for the Box Office, Eat Me at the SJT and Shop at the SJT here.

Our current Covid-safety measures

As you'll be aware, the rules around Covid safety changed on Monday 19 July, with responsibility for what we do shifting away from the government and over to us.

It’s a big jump for us, and we’ve thought long and hard about what we should do. We’ve come to the inevitable conclusion that our main priority is safety – yours, ours, and that of our actors. We’re also really conscious that, if any of our actors shows symptoms and has to isolate, we could lose the entire show for the rest of the run.

So, at least for now, many of the Covid security measures you’ve become familiar with recently will remain in place.

All our staff who come into face-to-face contact with the public will be wearing masks, and we’ll be asking you to continue to wear a mask (unless, of course, you’re exempt) when moving around the building or when watching a show or film, at least for the time being. 

We’re still asking you to sanitise your hands, and our one-way system will remain in place. Seating in our auditoria will remain socially distanced.

We’ll be scaling back our track-and-trace system – there’ll be one QR code on display which you can use if you wish, or if you prefer paper forms these will be available at the box office.

And we’re not planning on reopening our bar just yet – we’ll still be taking pre-orders for pre-show and interval drinks. We know from feedback that that will make a lot of you very happy – you’ve loved our at-seat service!

We are still allocating arrival times to reduce queueing and the need to pass people. Customers in mid-row seats are being asked to arrive first so they don’t have to pass anyone seated at the end of the row. Please refer to the arrival time on your e-tickets. If you have left your tickets in the care of Box Office, you can find your arrival time using this link - you will need your seat number/s. 

We will of course be reviewing all of this on a regular basis, and promise to keep you posted. Thank you, as ever, for all your wonderful support – and here’s to a happy and healthy future for all of us!

The SJT holds the See It Safely mark, which gives audiences confidence that venues are Covid-secure and following the latest government and performing arts guidelines. You can view the latest guidance here.

Any questions?

If you have any questions or require any further assistance, as well as the Box Office phone line (01723 370541) you can email us, or find us on Twitter, Instagram and Facebook.

If you’d like more detail on any of the above, you can find the full SJT risk assessment at the link below.

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funded by
Arts Council England
Whitby-Scarborough-Filey Borough of Scarborough
Discover Yorkshire Coast