Keeping you safe

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Keeping you safe

Your Visit

NEWS

Last updated: 3 December

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We are hugely relieved to find ourselves in a Tier 2 area, which means we can go ahead with our December programme, including The Snow Queen, the (sold out) concert by Raven, and our cinema screenings. Our heart goes out to our many colleagues in Tier 3 areas across the country, who won’t be able to do the same and we send them our love, support and best wishes.

Please note that for the safety of all our customers, the SJT is adhering to government guidelines, which say:

- You can’t visit us with anyone who you don’t live with, or who isn’t part of your support bubble
- We are in a Tier 2 area, so if you live in a Tier 3 area, you shouldn’t visit us

If you’re uncertain what Tier you are in, or how the guidance applies to you, you can read it here.
 
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Customer safety has always been a priority for us, and at the moment, it’s even higher on our ‘to do’ list.

During your visit we ask that you follow some simple guidelines to protect yourself, other customers and our staff. We will be constantly reviewing the guidelines below, and would welcome any feedback you may have. Watch our video below, and scroll down for more details.

On this page:

- Opening hours & booking information
- Track and trace
- Around the building
- Keeping you safe in the cinema and the theatre
- Keeping you safe at Eat Me @ the SJT
- Any questions?
- Risk assessment

We're back...

Opening hours and booking info

SJT Box Office
Now open in person and over the phone (01723 370541) - to minimise congestion in the building, we are still asking that you make advance bookings wherever possible – you can also book online.

Mondays to Saturdays from noon*, closing at: 
2- 5, 7, 14 December: 5pm
8-11, 16-19, 21-23, 29 & 30 December: 7.30pm
12 & 26 December: 6.30pm
15 December: 8pm
24, 27 & 31 December: 1.30pm
1 January: 6pm

*Please note that the Box Office will be closed on Christmas Day, and will open at 5pm on Boxing Day. The above may be subject to minor changes.

Please note: under current government guidelines you must not mix with anyone who is not part of your household or support bubble indoors.

McCarthy Cinema seating will be unallocated at the time of booking; our staff will assign seats on arrival to maximise social distancing, all bookings will have aisle access).

For events in the Round auditorium you can book a specific seat(s). We can’t offer aisle access on every seat, but we will ask you to arrive within a specific time slot to ensure your safety as you enter the Round.

If you book online, you can print your tickets at home or show an e-ticket on your phone. But don’t worry if that's not possible; we can check your details when you arrive.

If you have any access requirements, please contact the Box Office - details above. 

We have a no-fuss refund policy in place if you cannot attend due to self-isolating.


Eat Me Café @ the SJT
On our first-floor (lift available!), offering an eclectic mix of British & Asian food, daily specials, cocktails, craft beer and a whole lot more besides!

Mon - Wed, 10.30am - 6.30pm (last orders)
Thur - Sat, 10.30am - 7.30pm (last orders)

You are advised to book tables in advance to avoid disappointment: please call on 07445 475328 or message via their Facebook page (Eat Me Café & Social).

Please note: under current government guidelines you must not mix with anyone who is not part of your household or support bubble indoors.


Shop at SJT
Run by a cooperative of local artisans selling a wide range of cards and hand-crafted gifts. Opening hours (to evolve) are currently:

Thursday & Friday: 4pm - 7.30pm
Saturday: 11am - 8pm

These may be subject to change - for updates, follow the Shop on Facebook and Twitter.

NHS track and trace

As part of the cinema ticket booking process, we’ll ask for the lead booker’s contact details. These will be stored and, if necessary, used as part of track and trace.

Eat Me @ the SJT customers will be required to scan a QR code at the venue to provide details of the lead booker for track and trace.

Moving around the building

- A member of our friendly team will meet you at the front door and check your Eat Me @ the SJT reservation/cinema/theatre booking. They’ll also ask you to confirm that neither you, nor any member of your party, have COVID-19 symptoms or have been in close contact with anyone who has COVID-19.

- We have introduced temperature checks on entry - if this is over 37.8°C we will unfortunately be unable to allow you to enter and your ticket fee will be credited to your account.

- Please use the hand sanitiser provided as you enter the building.

- Please note that face coverings are now mandatory in indoor settings. The exceptions to this are when eating or drinking and if you have a legitimate reason not to. If you would feel more comfortable showing something to say you don't have to wear a face covering, you can download exemption cards here.

- The passenger lift is available but we ask that only one household group (to a maximum of four people) use it at a time.

- In parts of the building we’ve introduced a one way system. Where this isn’t possible we ask that you keep to the right and be considerate to other patrons in order to maintain social distance. At busy times members of our staff may manage audience flow around the building.

- At the end of your visit you may be asked to exit via a different route to that which you're used to. Most exits lead directly out onto Hanover Road, or onto Northway.

KEEPING YOU SAFE IN THE CINEMA AND THE THEATRE

- We’ve reduced the numbers of both customers and staff in the building.

- Cinema screenings are limited to just 20% capacity, so there’s plenty of room, and every booking will have aisle access, so you won’t have to squeeze past those who arrived before you.

- Shows in the Round are limited to a maximum of 25% capacity, often less.

- Arrival timings for the Round are based on where you’re seated and are designed to reduce the need to pass anyone. However, we can’t guarantee you won’t have to pass or be passed by someone else, and we ask you to be considerate to others when entering and leaving the auditorium and to stand if someone does need to get past you.

- We have increased the frequency of cleaning in all areas, and carry out enhanced cleaning between screenings and shows, with particular attention paid to touch points such as seats, hand rails, toilets, taps etc.

- The building will be regularly decontaminated using cold fogging machines, a safe, environmentally friendly way of neutralising any biohazard including virus such as Covid-19.

- All our staff will wear face coverings.

- We’ve increased the amount of fresh air ventilation in the cinema and have fitted new air filters.

- Whilst our bar and kiosk aren’t open at the moment, patrons can purchase a range of packaged alcoholic hot and cold drinks, sweets and ices inside the auditorium – please note that payment is by card only at this time. Where performances and screenings have an interval we will gladly take advance interval orders.

Keeping you safe in Eat Me @ The SJT

- When you arrive, you may need to wait a few moments to be seated. 

- We want you to feel safe as you take your place at our socially distanced tables. We’ll be catering for a maximum of 42 people at any one time.

- We’ve introduced a thorough cleaning regime. Our laminated menus are cleaned after each use and cutlery is brought to you when you order, and sanitised each time. Our tables are carefully cleaned after each use. We’ll provide condiments on request. 

- We’re keeping staff contact with cutlery, crockery and glasses to a minimum, and our staff will maintain social distance from you. 

- Hand sanitiser and tissues will be available around the venue. 

- We will ensure that the space is always well ventilated.

- Staff are now wearing face coverings.

You can read the full Eat Me at SJT risk assessment here.

Toilets

There are plenty of toilets available. We ask customers to observe social distancing and we have taken some facilities out of use to assist with this.

We’ve increased the frequency of cleaning, and we ask that you use the hand sanitiser provided before entering the toilets, as well as washing hands thoroughly afterwards, of course!

If you should need to use the toilets during the show, a member of staff will guide you. It may be that you can’t then be re-seated in your original seat.

Any questions?

If you have any questions or require any further assistance, as well as the Box Office phone line (see above) you can find us on Twitter, Instagram and Facebook or you can email us.

If you’d like more detail on any of the above, you can find the full SJT risk assessment at the link below.

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Theatre and entertainment is all about socialising and sharing those special and memorable moments. Get involved across social platforms.

funded by
Arts Council England
Whitby-Scarborough-Filey Borough of Scarborough
Discover Yorkshire Coast